Feedback
10 January, 2012 13:37:
Thank you - 'Scope arrived today. Very pleased with prompt service.
Regards, John Nuttall
10 January, 2012 11:16:
Hi Tina
Thanks very much for a fast and fab service.
I got my diagonal today - very exciting,
I hope that 2012 is a great year for you all,
best regards,
Helen Weston
9 January, 2012 10:24:
Hello Tina,
Thank you for coming back to me so quickly, and the situation is exactly as I hoped it would be (sorry my initial mail was so 'wordy', but I wanted to ensure you had the full story!), & it is really good customer service.
Thanks again, & I look forward to placing further orders with you in the future.
Kind regards,
Neil
7 January, 2012 20:32:
Dear Pulsar Optical
Just letting you know that my order arrived today! So I am absolutely delighted with the service!
I have assembled the telescope, although I can’t try it out yet because it is cloudy, but can you please clarify which sort of finderscope is appropriate for this telescope?
I was expecting an optical type but have received a Red Dot Finder which I have not mounted in case it is the wrong sort and needs to be returned!
The instruction manual states that both types are fine to use but in the stores infantry, for each type of telescope, the finderscope and bracket is shown for the EQ3-2 & EQ5 ( refractor & reflector) whilst the Red Dot Finder is shown for the Maksutov NEQ3.
Thanks & regards
Chris Stow
7 January, 2012 09:16:
Hi,
Just wanted to say to whoever it was who provided sales support for this order, thank you very much!
The focuser is ideal for my needs and your service was very much appreciated.
Kind regards,
Paul (Hardwick)
3 January, 2012 16:40:
Thanks for your speedy service.
1 January, 2012 14:15:
Dear Sir/Madam,
I would like to thank you for your prompt and helpful response to address the microscope parts missing from our order. My nephews' disappointment at being unable to use the microscope on Christmas Day has been more than made up for with the extra slides you sent.
Thank you.
Jane
31 December, 2011 12:34:
Hi,
Just a brief note to say thank you very much for the excellent service. I am very impressed and will be using your services in the future.
Hope you all have a fun, festive and more Importantly relaxing new year.
Many Thanks
Chris
30 December, 2011 13:55:
Dear Cassy,
Just a note to say that the parcel was well received.
Thanks to you all for your help with this. The quick response was much appreciated.
Happy New Year
Thanks & Best Regards: Helen
28 December, 2011 18:51:
Hello,
As there appears to be no direct link to leave a review or feedback for my recent purchase, I'm writing to you via your info address.
I cannot fault my experience at Scopesnskies. The scope was described in detail and even had a video demonstation on your site. The price I paid was less than all other sites and I received free stuff and discounts too! My telescope was despatched very quickly and I was able to track its progress through your website, receiving email and text alerts informing me of its imminent delivery.
Although I'm an adult, the skywatcher is a great first telescope for me and it's appearance has also piqued my daughter's interest too. I was so thrilled to see all of Jupiter's moons on my first night of skywatching from such a simple scope.
You provide old-fashioned customer service enhanced by modern technology and should provide links or after-sales follow up to gather reviews and feedback so that you are recognised for the great job that you do.
Thank you.
Kind regards,
Martin
23 December, 2011 13:45:
Hi
Many thanks for sending the case, and for the upgrade! Your customer service really is second to none.
Very best wishes
Martin
23 December, 2011 13:02:
Microscope measuring slide from Astro Boot.
Just to let you know I received this today (23/12/11), excellent once again, many thanks.
All's well that ends well, it turned up OK.
All the Best for Christmas and New Year.
Thanks,
Rob.
23 December, 2011 10:23:
Just to say thanks for getting my order to me before Christmas.
Merry Christmas.
Fiona McNee
22 December, 2011 19:22:
My order recd.this evening.Thanks for your unbelievably good and prompt service.
Mr Howie
20 December, 2011 13:30:
HAPPY CHRISTMAS AND NEW YEAR !
To everyone at Astronomy and Nature/Pulsar Observatories.
Clear skies,
Austin Byrne (Dublin)
18 December, 2011 20:32:
Hi Customer service
I just wanted to thank you for editing my order. I'm sorry yet again for causing any inconvenience. I have left you positive feedback on Stargazers lounge as a sign of my appreciation.
Best regards
Nick Hill
18 December, 2011 02:23:
Dear Sirs,
I recently bought a Skywatcher NEQ6 mount from you at a fantastic price of £795.00. The best price I have ever seen.
What a brilliant mount. It took no time to polar align and its so accurate I could not believe it. It is so quiet, fast and powerful. Tonight my first night using it due to the weather was worth waiting for. The Orion Nebula M 42 was brilliant, so I photographed it with an Atik 314L+. A friend was with me to help and he was impressed with the mount. With the right equipment (mount) you can have a great time whilst it is freezing.
Best deal I have ever had in this discipline. You never let me down. Not only that I got rid of a lot of frustration tonight. I can't wait to be back out there.
Many Thanks and Best Wishes for Christmas and the New Year.
Dennis Kelly
16 December, 2011 13:12:
Hi,
Received this morning. Another excellent objective from the Astro Boot section and only 15 quid. What more can I say but Thanks!
Rob.
6 December, 2011 18:47:
I called your company today for some advice on purchasing a microscope for my A level student daughter, the gentleman I spoke to James who was extremely knowledgeable and most helpful, he explained clearly and succinctly, and I am happy to say based on his advice I have made a purchase.
Do wish every site had such a helpful team. You are to be congratulated and I will certainly recommend you.
Sincerely hope do business with you in the future.
Regards
Lee Chapman (Mrs)
2 December, 2011 21:19:
Hi, Just thought Id drop you a quick email to thank you for your advice on the telephone today regarding binoculars for my 7yr old neice. I could have pick up your recommendation for a couple of pounds less elsewhere, but was most impressed by your service, advice and honesty.
Lets hope she's pleased with them.
Kind regards
Linda (Grove)
30 November, 2011 18:48:
Dear All.
Just a quick line to say thank you for the fast and efficient service I received when ordering my telescope.
Despite having concerns that something was missing during assembly, the gentleman who talked me through the problem was very understanding and patient in putting me right ( I deal with Joe Public in my job, so I know what it's like !!!).
I will certainly be ordering from you again, and will have no hesitation in recommending you to others.
Best Regards, Steve.
30 November, 2011 13:37:
Hello, and a big thank you once again, received the 10inch mirror set off astroboot, I am so happy with them, I hope this email can express my gratitude, please say a big THANK YOU to all staff, but, may I say a special THANK YOU to the packer, even the royal mail couldnt have broken this!!!! and DPD delivered it without a mark on the outer box.
Best wishes, David.
30 November, 2011 13:25:
Many thanks - all arrived safely today! Really great service.
Anne (Riddell)
28 November, 2011 11:48:
Thank you Tina, you have made my day by letting me know that I possess a superior filter that the one I ordered. Again, what can I say except fantastic service.
Peter
27 November, 2011 18:41:
Hi
I recieved my order on Friday. I was very happy with the speed of delivery.
The 60mm telescope is lovely and will be a great present for my nephew.
Thanks
John (Henchion)
24 November, 2011 13:31:
Hi James, many thanks just received the replaced Yoke, many thanks great service, John (Westcar)
23 November, 2011 23:15:
I bought some a 4 piece lens set from u guys I have a celestron 114eq and I am a new comer to astronomy but after buying your product I am very impressed. I wanted to ask is there anything you recommend for my telescope . Thanks for a great product ohh and those videos on YouTube are great. Once again thank you.
Regards
Simon (Ozouf)
23 November, 2011 20:42:
Thank you, order arrived 10am this morning. Amazing service!!!!
John (Bradley)
23 November, 2011 17:03:
Many thanks, received today, they appear to be a great pair of bino's, can't wait to try them out properly.
Cheers
Andy (Cleeve)
22 November, 2011 20:48:
Hi All.
Just a quick note to say the focuser knob arrived today, all in excellent condition and works a treat.
Many thanks for the quick response, and I hope to do more business with you shortly.
All the very best for now.
Chris (Ralph).
18 November, 2011 17:57:
Thank you for the bird book that we received today. It will be very useful for our trip to a WWT reserve tomorrow!
We didn't actually receive any communication from you re the scope order being despatched?
However, we were impressed with the speedy delivery as it arrived on Monday after we ordered it in the early hours of last Friday morning.
Thank you.
Kind regards,
Mrs S Newell
18 November, 2011 14:48:
WOW
What great service item arrived within 24 hours of ordering!
Very happy.
Thanks
16 November, 2011 09:24:
As always thank you again for all your help.
Regards
Nick Hill
15 November, 2011 21:14:
Just wanted to say thank you, excellent service, product arrived very quickly and was very well packed!
14 November, 2011 13:19:
Good afternoon!
I did have a hunt for a feedback spot on the website but couldn't find anything, so I thought I'd drop you an email. Just got my Vanguard High Plains 580 this morning and am over the moon with it! It's my first one and was a little unsure what I was really after but your website was easily the best that I visited! It has so much information about each scope and a great layout. Your website is now saved on my pc and will now always be first port of call for optics!
Thanks you once again!
Chris Painter
11 November, 2011 14:38:
Hi Tina
Many thanks for your reply, very much appreciated.
Having followed your advice I have actually been led to and decided that the 127 Synscan is what I'm looking for.
I'll make my purchase shortly.
Thank you again for your help...
Kind Regards
Barry
11 November, 2011 13:50:
Hi,
Thanks for the PLAN x4 microscope objective. Arrived this morning. Great lens and just a tenner from the Astro Boot!
Thanks,
Rob.
11 November, 2011 11:21:
My order arrived this morning 11th Nov
The binoculars you chose for my grandson are fine,
I'll keep them
Thank You for your help
Much Oblidged
Mrs Thorburn
10 November, 2011 12:40:
Thanks for your help, I have placed an order on your website, which is brilliant by the way - love the information that you give on each scope plus it is so easy to use compared to some I looked at!
Kind regards
Alli (Dunn)
8 November, 2011 17:16:
Hi Guys,
Just wanted to say thanks the telescope arrived today and its fantastic, its a bit cloudy up here at the minute but as soon as got clear skys will be giving it ago. so yes thanks for a really good service and all the help you gave.
Stuart (Scott)
8 November, 2011 12:25:
Hi,
The replacement binoculars arrived this morning,
They are excellent and just what I wanted.
Many thanks !
Peter (Fawdon)
7 November, 2011 15:58:
THANK YOU FOR YOUR FANTASTIC SERVICE.
THE DELIVERY WAS MADE WITHIN THE HOUR SPECIFIED. AMAZING!!!!
OBVIOUSLY I HAVE NOT YET HAD TIME TO TRY MY MONOCULAR OUT, BUT WHAT I HAVE SEEN SO FAR I AM VERY IMPRESSED WITH.
D J (GASKINS)
7 November, 2011 05:37:
Part arrived , many thanks for your excellant service.
John
3 November, 2011 12:52:
I would like to say a big thank you for all your assistance and service with ordering a telescope for my husband. Initially I ordered the wrong one and had to return same. Prompt service in sending correct replacement was excellent.
Many thanks again. The only thing my husband would like now are some clear nights!!!!
Mrs Lilian (Harper)
2 November, 2011 14:16:
To All at Scopes ,n, Skies,,, many thanks for your superb service, firstly for your advice on helping me select the telescope most suited to our requirements, the out standing technical advice on the product we chose, and for the amazingly quick delivery time ,,,,
cant wait to get the scope set up and start viewing the stars
many thanks Atholl and Morag (Forbes)
2 November, 2011 13:54:
Just to congratulate you on your prompt service. I only ordered the scope yesterday morning & it arrived in less than 24 hours. The AstroBoot is brilliant too!
John
1 November, 2011 21:25:
My order delivered today, many thanks for the really good service, regards, Terry C.
1 November, 2011 16:35:
Hi
Thanks you for the follow up and update, look forward to useing my bargin bin items.
great service
thankyou
Ian Matterson
1 November, 2011 15:34:
Dear James,
This is just to confirm that the exchange of the Sky-Watcher 250 tube went well this afternoon. The new unit is on its base and looking good!
Thanks for your efforts in dealing with this. The sign of a good company with good customer service is not when everything goes smoothly - it's when something goes wrong and how they handle it. You and your colleagues handled this matter speedily and to our great satisfaction. The gift, the book, is a bonus and we really appreciate that as a guesture.
Once again, thank you - we shall have no hesitation in returning to you for our future needs.
Best wishes,
Graham and Claire (Worrall).
28 October, 2011 19:53:
Thankyou scopes n skies
We have received order in perfect condition.Delighted with scope and stand.
Sure you will receive an order from friends of ours or us sometime soon
Thanks again
Richard