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Terms and conditions

This site is owned and operated by Scopes’n’Skies (“Scopes’n’Skies”, “we” or “us”). If you want to ask us anything about these terms and conditions, or have any comments or complaints on or about our website, please contact us.

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Returns and refunds

We're totally committed to selling high-quality products we hope you'll enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought. We also recommend that you keep your receipt or order number, which can be found on your order confirmation or on the delivery note, as you might need it as proof of purchase in the event of any after-sales queries

What if I change my mind?

Scopes’n’Skies
A10 Optical Ltd
1 Westgate Street
Southery
Downham Market
PE38 0PA

Distance Selling Regulations

If you have ordered by telephone or internet, under the Distance Selling Regulations, you have a statutory right to cancel your order within 7 days and receive a full refund for any item (excluding those ordered in our showroom). This does not apply to items personalised or made to your specification; audio/video recordings or software that you have unsealed; items that due to their nature cannot be returned; perishable goods (e.g. periodicals/magazines).

To cancel, you can Email Customer services, call 01366 308108 or write to us at Customer Services (see contact us for details) within seven working days (so not including Saturdays, Sundays or public holidays) commencing the day after the day of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s).

Item(s) with an RGA code may be returned to the address indicated in our contact details shown above.

You may cancel an order for services in the same way, within seven working days (so not including Saturdays, Sundays or public holidays) of the date of purchase, unless the services begin sooner. You may not however cancel transport services which occur on a specific date.

The Distance Selling Regulations do not apply to purchases made in our showroom

If you have an Internet order query, please Email Customer services or call us on 01366 308108.

(For security and training purposes, telephone calls to and from Customer service centres may be recorded or monitored).